TERMS & CONDITIONS
Our terms and conditions comply with UK legislation and are designed to ensure that our customers can shop easily and with confidence with trinityschoolwear.co.uk. These terms and conditions only apply to website sales.
PRICING
All prices are in Pounds Sterling. All items shown include VAT where applicable. Most children’s garments are VAT exempt, however items such as bags and caps to incur vat. Delivery charges to any address in the UK mainland is £4.50. When the order is £100 or more, delivery is free. Any exceptions will be clearly marked on the website where relevant. Prices may be subject to change without notice, but we will only alter the price after we have confirmed your order, if is to your benefit.
PAYMENT
Our online payment system is operated by Stripe, where you can pay by debit/credit card. All fees are picked up by us, so you only pay for the goods and services we are providing. Cheques are accepted by post and only upon receipt of a cheque will goods be sent out. Bank transfers are also acceptable, and goods will be sent out once payment has been received. Please email us if you require a bank transfer and we will send you an invoice with bank details.
PRODUCT AVAILABILITY
Items are rarely out of stock, however occasionally it happens. If any of your chosen items are out of stock, you will be advised of our best estimate of availability and delivery date at the time you place your order. Please note that an indication of such dates is an estimate only, may be subject to change without notice, and does not constitute a contractual obligation by trinityschoolwear.co.uk to supply goods by a certain date. However, if availability is unduly delayed, we will use our best endeavours to keep you informed. Or offer you an alternative.
PRODUCT IMAGES AND DESCRIPTIONS
The colour of images shown on this website may be affected by the technology used to access it. Whilst we do our best to faithfully reproduce colours, some variation may unfortunately occur.
ACCEPTING ORDERS AND SECURITY
When you place an order, either by using our online ordering service or by telephone, we will treat it as an offer to buy. If we accept your order, we will send you a confirmation e-mail with your order number, at which point we make a legal contract with you. However, we will be entitled to refuse to accept your order if we feel it necessary, if this is the case we will e-mail you as soon as possible to let you know.
When you receive your e-mail confirmation, you will have an opportunity to check the details and correct any errors.
In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with various agencies, to confirm your identity. This assists us to protect you and us from fraudulent transactions. If we decline your offer on security grounds we may contact you to seek an alternative payment method.
DELIVERY
Delivery charges to any address in the mainland UK is £4.50. When the order is over £100, delivery is free. Any exceptions will be clearly marked on the website where relevant. Other options may be available specific to your school, please check the school page for this information.
Our deliveries in the UK mainland are contracted to outside carriers who deliver Mondays to Fridays (excluding public holidays) between the hours of 8am and 6.00pm. A premium Saturday AM (9.00AM to Noon) delivery is available, at an additional charge of £16 + VAT per delivery; if you require this service, it must be specified at the time of ordering. Evening and Sunday deliveries are not available.
Unfortunately we cannot specify an exact time. All deliveries must be signed for and you should keep your receipt. If goods are showing obvious signs of damage in transit upon receipt, please refuse to accept the delivery.
REFUNDS/CANCELLATIONS/RETURNS/EXCHANGES
Should your purchase disappoint in any way, you may normally cancel your purchase provided you notify us before, or within 30 days after delivery. You must contact us prior to returning any product. Your product must be complete, unused and in ‘as new’ condition (e.g., if you have opened the box to examine the product you must have done so without damaging or marking the product in any way). It should be returned with the original box, packing and accessories. We will not refund delivery costs however. There may also be a re-stocking fee depending on the quantity and type of garment being returned. Items can be returned to your school, BUT ONLY UPON MAKING PRIOR CONTACT WITH US.
Please carefully check the size information on each product before ordering. The sizes are given in inches. Please use these measurements to check which sizes you require. Where available, please view sample garments at your school to ensure you are ordering the correct size.
TRANSIT DAMAGE
All goods are examined in detail by ourselves prior to despatch to ensure that they leave our design studio in perfect condition. However, transit damage unfortunately can occur. If your purchase is showing obvious signs of transit damage upon delivery, please refuse to accept delivery and notify us immediately. If damage is only evident upon opening of the packaging, then you must inform us within 48 hours of receipt. In either case, we will then arrange re-delivery of replacement goods as soon as possible. We will require the damaged goods back again and seek re-imbursement from the carrier.
FAULTY GOODS
Faulty goods will be replaced. We do require the goods to be returned to us for inspection and to be able to return them to the manufacturer. If goods cannot be replaced, then an alternative product will be offered or a full refund given. Your statutory rights will not be affected.
LEGAL
Sales on this web site are governed by English law and you agree to submit any dispute to the non-exclusive jurisdiction of the English courts. All orders are subject to these terms and conditions and no amendments will be accepted by us. These terms and conditions do not affect your legal rights.
These Terms and Conditions only cover the Trinity School Wear website. Any other web sites to which you link from this site may be governed by their own terms and conditions. We accept no responsibility or liability for the content of websites which are not under our control.
We are required by law to tell you that sales can be concluded in English only and that we do not file copies of customer contracts.
Trinity-wear.com is a trading name of Trinity Schoolwear: 4 Newbury Close,Wigston, Leicester, LE18 2JJ.
We do not guarantee that this website will be compatible with all customers’ computers.
COPYRIGHT
Trinity School Wear.co uk owns the copyright in all materials on this site, which may be used, downloaded, copied, reproduced, re-published, posted, broadcast, transmitted or linked only for your own personal and non-commercial use. You agree not to adapt, alter or create any derivative work from any material on this site, or to restrict or inhibit the use or enjoyment of this site by anyone else. It is not permitted to create any link to or from this website without our prior written consent